First, please make sure the device meets the minimum system requirements. This is typically the problem for any AV sync issues or sound not working assuming the volume is turned up.
Android TV
Android TV OS Version 7.1 or above
To check this:
1. Go to the gear icon at the top right of the screen and click “All Settings”
2. Scroll down to “System” and then click “About”
3. Scroll down to “Android TV OS Version” to see the version number
Apple TV
Apple TV devices - tvOS 17.0 and above
To check this:
1. Scroll down and select “Settings”
2. Click “General” and then “About”
3. tvOS will state the version number
Amazon Fire TV
FireTV OS 6.0 and above. See here for devices
To check this:
- Click on the gear icon or settings in the menu
- Click on “My Fire TV” or “Device & Software” and then click “About”
- The software version is viewable on the right side of the screen
Buffering
Stream quality is determined automatically by internet speed. Please make sure you have 20mbps of download speed available per device you are trying to stream with for the best results. Please also make sure that there is nothing else on your network that is taking up substantial bandwidth.
If you are experiencing buffering issues with sufficient internet bandwidth, connecting your device to the internet via a wired ethernet connection is the best solution if your device can accommodate it.
If you are using wifi, make sure your device is close enough to your wifi router and has as few obstacles (walls, etc) as possible between them. If you are having trouble with wifi signal, you may need a signal booster closer to the device you are trying to use.